@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.block{display:block}}:root{--bg:#eef1f7;--surface:#fff;--surface-soft:#f7f8fb;--surface-muted:#f0f2f7;--nav:#11192b;--nav-soft:#1a243b;--text:#182034;--text-soft:#5d667c;--text-faint:#8a93a7;--border:#e1e5ee;--border-strong:#d2d8e5;--accent:#5b5ce2;--accent-strong:#494ac7;--accent-soft:#eeefff;--telegram:#269dd8;--success:#24845d;--success-soft:#e9f7f1;--warning:#ad6c13;--warning-soft:#fff6df;--danger:#c3424f;--danger-soft:#fff0f1;--edited:#fff9dd;--note:#fff8e7;--focus:#7475ff;--shadow-pop:0 14px 40px #161e3421;--radius:10px;--font-ui:Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}.avatar{flex:none;overflow:hidden}.avatar img{object-fit:cover;width:100%;height:100%;display:block}.account-wrap{z-index:60;grid-template-columns:minmax(0,1fr) 46px;align-items:center;display:grid;position:relative}.account-wrap .account-row{border-radius:10px;width:100%}.account-logout{width:40px;height:40px;color:var(--text-soft);cursor:pointer;background:0 0;border:0;border-radius:10px;justify-self:end;place-items:center;padding:0;display:grid}.account-logout:hover{color:var(--danger);background:var(--danger)}@supports (color:color-mix(in lab, red, red)){.account-logout:hover{background:color-mix(in srgb, var(--danger) 10%, transparent)}}.profile-popover{z-index:100;border:1px solid var(--border);background:var(--surface);border-radius:12px;gap:10px;width:270px;padding:14px;display:grid;position:absolute;bottom:calc(100% + 10px);left:0;box-shadow:0 16px 50px #0f172a40}.profile-popover label,.broadcast-form label{color:var(--text-soft);gap:5px;font-size:12px;display:grid}.profile-popover input,.broadcast-form input,.broadcast-form textarea,.context-controls select{border:1px solid var(--border);background:var(--surface);width:100%;color:var(--text);border-radius:8px;padding:9px 10px}.availability select{appearance:none;color:inherit;font:inherit;cursor:pointer;background:0 0;border:0;width:100%}.availability option{color:#111827;background:#fff}.availability option:checked{color:#fff;background:#2563c9}.shortcuts-card{grid-template-columns:auto 1fr auto;position:relative}.shortcuts-close{color:var(--text-soft);cursor:pointer;background:0 0;border:0;align-self:start;padding:2px}.shortcut-lines{flex-wrap:wrap;gap:8px 14px;margin:12px 0;font-size:13px;display:flex}.shortcut-lines kbd{margin-right:3px}.reply-preview{border-left:3px solid var(--accent);background:var(--accent);align-items:center;gap:9px;padding:8px 12px;display:flex}@supports (color:color-mix(in lab, red, red)){.reply-preview{background:color-mix(in srgb, var(--accent) 8%, transparent)}}.reply-preview span{white-space:nowrap;text-overflow:ellipsis;flex:1;min-width:0;font-size:12px;display:grid;overflow:hidden}.reply-preview button{color:var(--text-soft);cursor:pointer;background:0 0;border:0}.message-author-profile{position:relative}.message-author-profile .message-author{cursor:pointer;background:0 0;border:0;padding:0}.author-profile-card{z-index:120;border:1px solid var(--border);background:var(--surface);width:220px;color:var(--text);text-align:left;border-radius:10px;grid-template-columns:34px minmax(0,1fr);gap:5px 8px;padding:9px;display:grid;position:absolute;top:22px;left:0;box-shadow:0 12px 32px #0f172a33}.message-row--staff .author-profile-card{left:auto;right:0}.author-profile-card>.avatar{grid-row:1;width:36px;height:36px}.author-profile-title{align-content:center;display:grid}.author-profile-title small{color:var(--text-faint);font-size:11px}.author-profile-card dl{border-top:1px solid var(--border);grid-column:1/-1;gap:5px;margin:4px 0 0;padding-top:7px;display:grid}.author-profile-card dl div{grid-template-columns:78px minmax(0,1fr);gap:8px;font-size:11px;display:grid}.author-profile-card dt{color:var(--text-faint)}.author-profile-card dd{overflow-wrap:anywhere;min-width:0;margin:0}.avatar-upload input[type=file]{cursor:pointer;padding:7px}.avatar-upload small{color:var(--text-faint);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.field-error{color:var(--danger);margin:0;font-size:12px}.context-controls{gap:12px;display:grid}.context-controls label{color:var(--text-soft);gap:5px;font-size:12px;display:grid}.priority-settings-list{flex-wrap:wrap;gap:8px;margin:12px 0;display:flex}.priority-settings-list span{border:1px solid var(--border);border-radius:999px;align-items:center;gap:6px;padding:6px 9px;display:inline-flex}.priority-settings-list i{border-radius:50%;width:9px;height:9px}.priority-settings-list button{width:20px;height:20px;color:var(--text-faint);cursor:pointer;background:0 0;border:0;border-radius:50%;place-items:center;padding:0;display:grid}.priority-settings-list button:hover{color:var(--danger);background:var(--danger-soft)}.toggle-row{cursor:pointer;align-items:center;gap:10px;display:flex}.toggle-row input{width:18px;height:18px;accent-color:var(--accent)}.campaign-list{gap:8px;display:grid}.campaign-list>div{border-bottom:1px solid var(--border);justify-content:space-between;gap:16px;padding:11px 0;display:flex}.campaign-list span:first-child{display:grid}.campaign-list small{color:var(--text-soft)}.connection-banner{border-radius:999px;justify-content:center;width:32px;min-width:32px;padding-inline:0}.folder-panel>.folder-list{margin-top:18px}.presence-analytics{gap:8px;display:grid}.presence-analytics>div,.presence-history>div{border-bottom:1px solid var(--border);grid-template-columns:minmax(140px,1fr) auto auto;align-items:center;gap:16px;padding:9px 0;display:grid}.presence-history{margin-top:14px}.presence-history summary{cursor:pointer;color:var(--accent)}.presence-history time{color:var(--text-soft)}*{box-sizing:border-box}html,body{width:100%;min-height:100%}body{color:var(--text);background:var(--bg);font-family:var(--font-ui);-webkit-font-smoothing:antialiased;margin:0;font-size:18px}button,input,textarea,select{font:inherit}button,select{cursor:pointer}button{color:inherit}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--focus);outline-offset:2px}button:disabled{cursor:not-allowed;opacity:.55}.app-shell{grid-template-columns:228px minmax(0,1fr);min-height:100dvh;display:grid;overflow:hidden}.primary-nav{z-index:40;color:#d6dced;background:var(--nav);border-right:1px solid #222c44;flex-direction:column;min-width:0;height:100dvh;padding:15px 12px 12px;display:flex;position:relative;overflow:visible}.brand-lockup{border-bottom:1px solid #ffffff14;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:10px;min-height:48px;padding:3px 6px 14px;display:grid}.brand-lockup>div{min-width:0}.brand-lockup strong,.brand-lockup span{display:block}.brand-lockup strong{color:#fff;letter-spacing:-.01em;font-size:16px}.brand-lockup div span{color:#8994ad;text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:14px;overflow:hidden}.brand-mark{color:#fff;background:var(--accent);letter-spacing:-.06em;border:1px solid #ffffff26;border-radius:9px;place-items:center;width:34px;height:34px;font-weight:800;display:grid}.brand-mark--large{border-radius:12px;width:44px;height:44px;font-size:20px}.nav-close,.nav-scrim,.mobile-header,.mobile-back,.mobile-login-mark{display:none}.nav-groups{flex-direction:column;flex:1;gap:22px;padding:18px 0;display:flex;overflow-y:auto}.nav-group{gap:4px;display:grid}.nav-eyebrow{color:#6f7b96;letter-spacing:.09em;text-transform:uppercase;padding:0 9px 7px;font-size:12.5px;font-weight:700}.nav-button{color:#aeb8cd;text-align:left;background:0 0;border:0;border-radius:8px;grid-template-columns:20px minmax(0,1fr) auto;align-items:center;gap:9px;width:100%;min-height:38px;padding:0 9px;transition:color .14s,background .14s;display:grid}.nav-button:hover{color:#f4f6fb;background:#ffffff0e}.nav-button--active{color:#fff;background:#252f4b}.nav-button--active:before{content:"";background:#7c7dff;border-radius:0 3px 3px 0;width:3px;height:19px;position:absolute;left:0}.nav-button small{color:#cad1e1;text-align:center;background:#303b57;border-radius:999px;min-width:20px;padding:2px 6px;font-size:12.5px}.nav-bottom{border-top:1px solid #ffffff14;padding-top:10px}.availability{color:#fff;background:#252f4b;border-radius:8px;align-items:center;gap:7px;padding:5px 9px 11px;font-size:14px;display:flex}.availability--online .presence-dot{background:#2fbd83;box-shadow:0 0 0 3px #2fbd8324}.availability--break .presence-dot{background:#e3a11a;box-shadow:0 0 0 3px #e3a11a29}.availability--offline .presence-dot{background:#df4b56;box-shadow:0 0 0 3px #df4b5624}.availability span:nth-child(2){flex:1}.presence-dot,.live-dot{background:#39c38c;border-radius:50%;width:7px;height:7px;display:inline-block;box-shadow:0 0 0 3px #39c38c1f}.account-row{color:#bec7d9;text-align:left;background:0 0;border:0;border-radius:8px;grid-template-columns:30px minmax(0,1fr) 18px;align-items:center;gap:9px;width:100%;padding:8px;display:grid}.account-row:hover{background:#ffffff0e}.account-row span:nth-child(2){min-width:0;display:grid}.account-row strong{color:#f4f6fb;text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.account-row small{color:#77839d;text-transform:capitalize;margin-top:2px;font-size:12.5px}.workspace{background:var(--surface);min-width:0;height:100dvh;position:relative;overflow:hidden}.inbox-layout{grid-template-columns:208px minmax(290px,350px) minmax(430px,1fr);height:100%;display:grid}.inbox-layout--context{grid-template-columns:208px minmax(290px,340px) minmax(410px,1fr) 292px}.folder-panel,.ticket-list-panel,.conversation-panel,.context-panel{border-right:1px solid var(--border);min-width:0;height:100%;overflow:hidden}.folder-panel{background:var(--surface-soft);padding:19px 11px 14px}.panel-title{justify-content:space-between;align-items:center;padding:0 7px 17px;display:flex}.panel-title span,.module-eyebrow{color:var(--text-faint);letter-spacing:.08em;text-transform:uppercase;font-size:12.5px;font-weight:700}.panel-title h1{letter-spacing:-.04em;margin:4px 0 0;font-size:25px}.icon-button{width:32px;height:32px;color:var(--text-soft);background:0 0;border:1px solid #0000;border-radius:8px;place-items:center;padding:0;display:inline-grid}.icon-button:hover{color:var(--text);background:var(--surface-muted);border-color:var(--border)}.folder-list{gap:3px;display:grid}.folder-button{width:100%;min-height:35px;color:var(--text-soft);text-align:left;background:0 0;border:0;border-radius:7px;grid-template-columns:19px minmax(0,1fr) auto;align-items:center;gap:8px;padding:0 8px;display:grid}.folder-button:hover,.folder-button--active{color:var(--text);background:var(--surface-muted)}.folder-button--active{color:var(--accent-strong);font-weight:650}.folder-button--danger:not(.folder-button--active) svg{color:var(--danger)}.folder-button small,.queue-row small{color:var(--text-faint);font-variant-numeric:tabular-nums;font-size:14px}.folder-button--active small{color:var(--accent-strong)}.folder-section-label{color:var(--text-faint);letter-spacing:.08em;text-transform:uppercase;justify-content:space-between;align-items:center;margin:22px 8px 8px;font-size:12.5px;font-weight:700;display:flex}.folder-section-label button{color:var(--text-faint);background:0 0;border:0;padding:0;font-size:20px}.queue-row{width:100%;min-height:31px;color:var(--text-soft);text-align:left;background:0 0;border:0;border-radius:7px;grid-template-columns:9px 1fr auto;align-items:center;gap:9px;padding:0 8px;font-size:15px;display:grid}.queue-row:hover{background:var(--surface-muted)}.queue-dot{background:var(--telegram);border-radius:2px;width:7px;height:7px}.queue-dot--violet{background:#8d67dc}.shortcuts-card{color:var(--text-soft);background:var(--surface-muted);border:1px solid var(--border);border-radius:9px;gap:10px;margin:22px 2px 0;padding:12px;display:flex}.shortcuts-card>div{gap:3px;display:grid}.shortcuts-card strong{color:var(--text);font-size:14px}.shortcuts-card span{font-size:12.5px}kbd{min-width:17px;height:17px;color:var(--text-soft);background:var(--surface);border:1px solid var(--border-strong);box-shadow:0 1px 0 var(--border-strong);border-radius:4px;place-items:center;padding:0 3px;font-family:inherit;font-size:11px;display:inline-grid}.ticket-list-panel{background:var(--surface);flex-direction:column;display:flex}.ticket-list-header{border-bottom:1px solid var(--border);gap:11px;padding:15px 14px 11px;display:grid}.search-box{min-height:36px;color:var(--text-faint);background:var(--surface-soft);border:1px solid var(--border);border-radius:8px;grid-template-columns:18px minmax(0,1fr) auto;align-items:center;gap:7px;padding:0 9px;display:grid}.search-box:focus-within{background:var(--surface);border-color:#aeb5f7;box-shadow:0 0 0 3px #5b5ce21a}.search-box input{min-width:0;height:30px;color:var(--text);background:0 0;border:0;outline:0;padding:0;font-size:15px}.search-box input::placeholder{color:#9aa2b5}.list-toolbar{gap:6px;display:flex}.list-toolbar button,.secondary-button{min-height:31px;color:var(--text-soft);background:var(--surface);border:1px solid var(--border);border-radius:7px;align-items:center;gap:6px;padding:0 9px;font-size:14px;display:inline-flex}.list-toolbar button:hover,.secondary-button:hover{color:var(--text);background:var(--surface-soft);border-color:var(--border-strong)}.filter-count{width:16px;height:16px;color:var(--accent-strong);background:var(--accent-soft);border-radius:50%;place-items:center;font-size:11px;font-weight:700;display:grid}.ticket-list-meta{min-height:32px;color:var(--text-faint);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:0 14px;font-size:12.5px;display:flex}.ticket-list-meta span:last-child{color:var(--success);align-items:center;gap:6px;font-weight:650;display:flex}.ticket-list{flex:1;min-height:0;overflow-y:auto}.ticket-row{width:100%;min-height:115px;color:var(--text);background:var(--surface);border:0;border-bottom:1px solid var(--border);text-align:left;grid-template-columns:35px minmax(0,1fr);gap:10px;padding:13px 14px;transition:background .12s;display:grid;position:relative}.ticket-row:hover{background:#fafbfe}.ticket-row--active{background:#f0f1ff}.ticket-row--active:before{background:var(--accent);content:"";width:3px;position:absolute;inset:0 auto 0 0}.avatar{color:#3f4c68;background:#e6e9f1;border:1px solid #dce1eb;border-radius:10px;flex:none;place-items:center;width:35px;height:35px;font-size:12.5px;font-weight:750;display:inline-grid}.avatar--small{border-radius:8px;width:30px;height:30px;font-size:11px}.avatar--tiny{border-radius:6px;width:21px;height:21px;font-size:9px}.avatar--large{border-radius:16px;width:58px;height:58px;font-size:20px}.ticket-main{align-content:start;min-width:0;display:grid}.ticket-topline{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.ticket-topline strong{text-overflow:ellipsis;white-space:nowrap;font-size:15px;overflow:hidden}.ticket-topline time{color:var(--text-faint);flex:none;font-size:11px}.ticket-subject{color:#303a51;text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:6px;min-width:0;margin-top:5px;font-size:14px;font-weight:620;display:flex;overflow:hidden}.priority-dot{background:#8f98aa;border-radius:50%;flex:none;width:6px;height:6px}.priority-dot--high{background:#e28a32}.priority-dot--urgent{background:var(--danger)}.priority-dot--low{background:#7d91ac}.ticket-snippet{color:var(--text-soft);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:5px;font-size:12.5px;line-height:1.4;display:-webkit-box;overflow:hidden}.ticket-meta{min-width:0;color:var(--text-faint);align-items:center;gap:8px;margin-top:8px;font-size:11px;display:flex}.ticket-meta>span:nth-child(2){text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.sla-chip{color:var(--success);align-items:center;gap:3px;margin-left:auto;display:inline-flex}.sla-chip--warning{color:var(--warning)}.sla-chip--breached{color:var(--danger)}.unread-badge{color:#fff;background:var(--accent);border-radius:999px;place-items:center;min-width:17px;height:17px;padding:0 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input{min-height:38px;color:var(--text);background:var(--surface-soft);border:1px solid var(--border);border-radius:7px;padding:0 10px}.max-whitelist-list{gap:6px;margin-top:12px;display:grid}.max-whitelist-list>div{background:var(--surface-soft);border-radius:8px;justify-content:space-between;align-items:center;gap:10px;padding:9px;display:flex}.max-whitelist-list span{gap:2px;display:grid}.max-whitelist-list small{color:var(--text-faint);font-size:11px}.invite-result{background:var(--accent-soft);border-radius:8px;gap:7px;margin-top:13px;padding:12px;display:grid}.invite-result>div{grid-template-columns:minmax(0,1fr) auto;gap:8px;display:grid}.invite-result strong{font-size:12.5px}.pending-invites>div{border-top:1px solid var(--border);justify-content:space-between;gap:10px;padding-top:7px;font-size:11px;display:flex}.pending-invites small{color:var(--text-faint)}.sla-settings-card{align-content:start}.calendar-badge{color:var(--success);background:var(--success-soft);border-radius:999px;align-items:center;gap:6px;padding:5px 8px;font-size:12px;font-weight:700;display:inline-flex}.sla-settings-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:14px 0 10px;display:grid}.sla-settings-grid label{color:var(--text-soft);gap:5px;font-size:12px;display:grid}.sla-settings-grid input{width:100%;min-height:38px;color:var(--text);background:var(--surface-soft);border:1px solid var(--border);font:inherit;border-radius:7px;padding:0 10px}.settings-hint{color:var(--text-faint);margin:0 0 12px;font-size:11px;line-height:1.45}.history-list button:disabled{cursor:default;opacity:.58}.roles-settings-list{gap:6px;margin:14px 0;display:grid}.roles-settings-list>span{background:var(--surface-soft);border-radius:8px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:2px 9px;padding:9px 10px;display:grid}.roles-settings-list strong{font-size:13px}.roles-settings-list small{color:var(--text-faint);grid-column:1;font-size:11px}.roles-settings-list button{color:var(--danger);grid-area:1/2/3}.role-create-form{grid-template-columns:minmax(140px,1fr) minmax(190px,1fr) auto;gap:8px;display:grid}.role-create-form input,.role-create-form select{min-height:38px;color:var(--text);background:var(--surface-soft);border:1px solid var(--border);border-radius:7px;padding:0 10px}.spin{animation:1s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@keyframes loading{0%{transform:translate(-25%)}to{transform:translate(150%)}}@media (max-width:1240px){.inbox-layout,.inbox-layout--context{grid-template-columns:190px minmax(285px,325px) minmax(420px,1fr)}.inbox-layout--context .context-panel{z-index:25;width:300px;position:absolute;top:0;right:0;box-shadow:-12px 0 32px #1820341f}}@media (max-width:1020px){.app-shell{grid-template-columns:64px minmax(0,1fr)}.primary-nav{padding-left:9px;padding-right:9px}.brand-lockup{justify-content:center;padding-left:0;padding-right:0;display:flex}.brand-lockup>div,.nav-button span,.nav-button small,.nav-eyebrow,.availability span:nth-child(2),.availability svg,.account-row span:nth-child(2),.account-row>svg{display:none}.nav-button{grid-template-columns:1fr;justify-items:center;padding:0;display:grid}.account-row{grid-template-columns:1fr;justify-items:center;padding:8px 0;display:grid}.availability{justify-content:center;padding-left:0;padding-right:0}.inbox-layout,.inbox-layout--context{grid-template-columns:190px minmax(280px,320px) minmax(390px,1fr)}}@media (max-width:860px){.inbox-layout,.inbox-layout--context{grid-template-columns:minmax(285px,330px) minmax(390px,1fr)}.folder-panel{display:none}.metric-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.analytics-grid,.settings-grid,.team-grid{grid-template-columns:1fr}}@media (max-width:680px){.app-shell{display:block}.workspace{height:100dvh;padding-top:49px}.mobile-header{z-index:20;background:var(--surface);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;height:49px;padding:0 10px;display:flex;position:absolute;top:0;left:0;right:0}.mobile-title{font-size:15px;font-weight:700}.primary-nav{width:245px;padding:15px 12px 12px;transition:transform .18s;position:fixed;inset:0 auto 0 0;transform:translate(-102%)}.primary-nav--open{transform:translate(0)}.primary-nav .brand-lockup{justify-content:initial;grid-template-columns:36px minmax(0,1fr) auto;padding-left:6px;padding-right:6px;display:grid}.primary-nav .brand-lockup>div,.primary-nav .nav-button span,.primary-nav .nav-button small,.primary-nav .nav-eyebrow,.primary-nav .availability span:nth-child(2),.primary-nav .availability svg,.primary-nav .account-row span:nth-child(2),.primary-nav .account-row>svg,.nav-close{display:initial}.primary-nav .nav-button{justify-items:initial;grid-template-columns:20px minmax(0,1fr) auto;padding:0 9px;display:grid}.primary-nav .account-row{justify-items:initial;grid-template-columns:30px minmax(0,1fr) 18px;padding:8px;display:grid}.primary-nav .availability{justify-content:initial;padding-left:9px;padding-right:9px}.nav-scrim{z-index:35;background:#080d1980;border:0;padding:0;display:block;position:fixed;inset:0}.inbox-layout,.inbox-layout--context{height:100%;display:block}.ticket-list-panel,.conversation-panel{width:100%;height:100%}.conversation-panel,.inbox-layout--conversation .ticket-list-panel{display:none}.inbox-layout--conversation .conversation-panel{display:block}.mobile-back{display:inline-grid}.conversation-header{padding-left:9px;padding-right:9px}.conversation-actions .secondary-button,.conversation-actions .select-control{display:none}.context-panel{bottom:0;z-index:45!important;width:min(90vw,330px)!important;height:auto!important;position:fixed!important;top:49px!important;right:0!important}.module-page{padding:22px 15px 30px}.module-header{display:block}.module-header>button{margin-top:12px}.metric-strip{grid-template-columns:1fr 1fr}.metric{min-height:102px;padding:13px}.metric strong{font-size:28px}.settings-card{padding:14px}.connection-row{grid-template-columns:36px minmax(0,1fr)}.connection-row .health{grid-column:2}.login-screen{display:block}.login-story{display:none}.login-form-wrap{min-height:100dvh;padding:28px 20px}.invite-form,.max-whitelist-form,.role-create-form,.sla-settings-grid{grid-template-columns:1fr}.team-invite-card{grid-column:auto}.mobile-login-mark{margin-bottom:22px;display:grid}}@media (max-width:420px){.metric-strip{grid-template-columns:1fr}.message-history{padding-left:10px;padding-right:10px}.message-row{grid-template-columns:28px minmax(0,1fr)}.message-row--staff{grid-template-columns:minmax(0,1fr) 28px}.message-content{min-width:120px}.composer{padding-left:9px;padding-right:9px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.status-history{position:relative}.status-history>summary{list-style:none}.status-history>summary::-webkit-details-marker{display:none}.status-history[open]>summary{color:var(--accent-strong);background:var(--accent-soft)}.status-history-popover{z-index:70;background:var(--surface);border:1px solid var(--border-strong);width:min(330px,100vw - 24px);max-height:min(440px,70vh);box-shadow:var(--shadow-pop);border-radius:9px;gap:3px;padding:12px;display:grid;position:absolute;top:calc(100% + 8px);right:0;overflow-y:auto}.status-history-popover>strong{margin-bottom:7px;font-size:16px}.status-history-row{border-top:1px solid var(--border);grid-template-columns:8px minmax(0,1fr) auto;align-items:center;gap:8px;padding:8px 5px;display:grid}.status-history-row>div{gap:2px;display:grid}.status-history-row b{font-size:14px}.status-history-row span,.status-history-row time{color:var(--text-faint);font-variant-numeric:tabular-nums;font-size:12.5px}.snooze-overlay{z-index:500;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#050a169e;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.snooze-dialog{width:min(440px,100%);color:var(--text);background:var(--surface);border:1px solid var(--border-strong);border-radius:18px;padding:20px;box-shadow:0 24px 80px #040a1857}.snooze-dialog-heading,.snooze-calendar-heading,.snooze-actions{justify-content:space-between;align-items:center;display:flex}.snooze-dialog-heading{margin-bottom:16px}.snooze-dialog-heading span{color:var(--accent-strong);letter-spacing:.08em;text-transform:uppercase;font-size:11px;font-weight:800}.snooze-dialog-heading h2{margin:4px 0 0;font-size:20px}.snooze-calendar{background:var(--surface-soft);border:1px solid var(--border);border-radius:14px;padding:14px}.snooze-calendar-heading{text-transform:capitalize;margin-bottom:12px}.snooze-calendar-heading button{width:34px;height:34px;color:var(--text-soft);background:var(--surface);border:1px solid var(--border);border-radius:9px;place-items:center;display:grid}.snooze-calendar-heading button:hover{color:var(--text);border-color:var(--accent)}.snooze-weekdays,.snooze-days{grid-template-columns:repeat(7,1fr);gap:5px;display:grid}.snooze-weekdays{color:var(--text-faint);text-align:center;text-transform:uppercase;margin-bottom:5px;font-size:10px;font-weight:700}.snooze-days button{aspect-ratio:1;min-width:0;color:var(--text);background:0 0;border:1px solid #0000;border-radius:10px;font-size:13px}.snooze-days button:hover:not(:disabled){background:var(--accent-soft);border-color:var(--accent)}@supports (color:color-mix(in lab, red, red)){.snooze-days button:hover:not(:disabled){border-color:color-mix(in srgb, var(--accent) 35%, transparent)}}.snooze-days button.outside{color:var(--text-faint);opacity:.55}.snooze-days button.today{border-color:var(--accent)}.snooze-days button.selected{color:#fff;background:var(--accent);border-color:var(--accent);box-shadow:0 5px 14px var(--accent)}@supports (color:color-mix(in lab, red, red)){.snooze-days button.selected{box-shadow:0 5px 14px color-mix(in srgb, var(--accent) 30%, transparent)}}.snooze-days button:disabled{cursor:not-allowed;opacity:.22}.snooze-time{grid-template-columns:minmax(0,1fr) 78px auto 78px;align-items:end;gap:8px;margin-top:14px;display:grid}.snooze-time>div{align-self:center;gap:3px;display:grid}.snooze-time>div span,.snooze-time label span{color:var(--text-faint);text-transform:uppercase;font-size:10px;font-weight:700}.snooze-time>div strong{text-transform:capitalize;font-size:13px}.snooze-time label{gap:5px;display:grid}.snooze-time select{width:100%;height:42px;color:var(--text);background:var(--surface-soft);border:1px solid var(--border);text-align:center;border-radius:10px;padding:0 9px}.snooze-time-separator{color:var(--text-soft);align-self:end;padding-bottom:10px;font-size:20px;font-weight:800}.snooze-error{color:var(--danger);margin:10px 0 0;font-size:12px}.snooze-actions{gap:9px;margin-top:18px}.snooze-actions button{flex:1;justify-content:center}@media (max-width:520px){.snooze-overlay{align-items:end;padding:10px}.snooze-dialog{border-radius:18px 18px 12px 12px;padding:16px}.snooze-time{grid-template-columns:1fr auto 1fr}.snooze-time>div{grid-column:1/-1;margin-bottom:4px}}.message-row--note{width:min(78%,670px);margin:13px auto;display:block}.message-row--note .message-avatar{display:none}.message-row--note .message-content{background:var(--danger-soft);border:2px solid var(--danger);width:100%;min-width:0;box-shadow:none;border-radius:3px;padding:11px 13px}.message-content--unknown{color:var(--warning);background:var(--warning-soft);border-color:var(--warning)}.message-row--deleted .message-content p{color:var(--text-faint);font-style:italic}.message-action{min-height:24px;color:var(--text-faint);background:0 0;border:0;border-radius:5px;align-items:center;gap:4px;padding:0 5px;font-size:12.5px;display:inline-flex}.message-action:hover:not(:disabled){color:var(--accent-strong);background:var(--accent-soft)}.message-action--danger:hover:not(:disabled){color:var(--danger);background:var(--danger-soft)}.message-action--save{color:var(--accent-strong)}.message-editor{gap:7px;min-width:min(420px,55vw);display:grid}.message-editor textarea{resize:vertical;width:100%;min-height:76px;color:var(--text);background:var(--surface);border:1px solid var(--border-strong);border-radius:6px;outline:0;padding:9px;font-size:16px}.message-editor>div{justify-content:flex-end;gap:5px;display:flex}.appearance-card{grid-column:1/-1}.theme-switch{grid-template-columns:repeat(2,minmax(130px,1fr));gap:8px;max-width:390px;margin-top:17px;display:grid}.theme-switch button{min-height:42px;color:var(--text-soft);background:var(--surface-soft);border:1px solid var(--border);border-radius:8px;justify-content:center;align-items:center;gap:8px;display:inline-flex}.theme-switch button.active{color:var(--accent-strong);background:var(--accent-soft);border-color:var(--accent)}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#0b1020;--surface:#151d2e;--surface-soft:#101827;--surface-muted:#1c2639;--nav:#080d18;--nav-soft:#111a2b;--text:#f1f4fa;--text-soft:#bcc6d8;--text-faint:#8e9bb1;--border:#2a354a;--border-strong:#3b4860;--accent:#8587ff;--accent-strong:#b0b1ff;--accent-soft:#282b59;--telegram:#55b9ec;--success:#55c995;--success-soft:#173a30;--warning:#f0b85c;--warning-soft:#3b2d18;--danger:#f07b87;--danger-soft:#3b2028;--edited:#3a331c;--note:#3b2028;--focus:#a7a8ff;--shadow-pop:0 16px 45px #0000006b}:root[data-theme=dark] .ticket-row:hover,:root[data-theme=dark] .history-list button:hover{background:#1a2437}:root[data-theme=dark] .ticket-row--active,:root[data-theme=dark] .message-row--staff .message-content{background:#24284d}:root[data-theme=dark] .avatar{color:#d8def0;background:#253148;border-color:#34425a}:root[data-theme=dark] .ticket-subject,:root[data-theme=dark] .message-content p,:root[data-theme=dark] .message-author strong{color:var(--text)}:root[data-theme=dark] .conversation-panel,:root[data-theme=dark] .message-history{background-color:#0f1726;background-image:radial-gradient(#27334a .6px,#0000 .6px)}:root[data-theme=dark] .conversation-subbar,:root[data-theme=dark] .composer--note{background:#111a2a}:root[data-theme=dark] .history-start span,:root[data-theme=dark] .message-author span{background:#151d2eeb}:root[data-theme=dark] .message-content--edited{border-color:#756728!important}:root[data-theme=dark] .message-row--note .message-content{background:var(--danger-soft);border-color:var(--danger)}:root[data-theme=dark] .skeleton,:root[data-theme=dark] .loading-line{background:#263147}:root[data-theme=dark] .connection-icon{background:#173449}:root[data-theme=dark] .privacy-note{color:#f3ca7e;border-color:#6a5122}:root[data-theme=dark] .connection-banner,:root[data-theme=dark] .error-toast{border-color:var(--border-strong)}@media (max-width:680px){.conversation-actions .select-control{display:inline-flex}.conversation-actions{gap:4px}.select-control select{max-width:92px}.message-row--note{width:92%}}@media (max-width:420px){.conversation-heading .avatar{display:none}.message-editor{min-width:min(280px,70vw)}}